aw8 Privacy Policy

1. Introduction

aw8 ("aw8", "we", "us", "our") is the operator of the online gaming platform accessible at aw8.lat. We are committed to protecting the personal data of our players and website visitors in accordance with applicable data protection legislation.

This Privacy Policy applies to all personal data collected by aw8 in connection with the registration and operation of player accounts, use of the aw8 gaming platform, and any communications between you and aw8. It should be read in conjunction with the aw8 Terms & Conditions.

Where we refer to "personal data" in this policy, we mean any information that identifies or could reasonably be used to identify you as an individual — including your name, identification number, contact details, payment information, and gaming activity records.

2. Data We Collect

2.1 Information You Provide Directly

When you register an aw8 account or interact with the platform, we collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, and government-issued identification number (e.g. Malaysian MyKad number or passport number).
• Contact Data: Email address, mobile phone number, and residential address (including city, state, and postcode within Malaysia or your country of residence).
• Financial Data: Payment method details sufficient to process deposits and withdrawals, including e-wallet account identifiers (Touch n Go, Boost, GrabPay), bank account numbers (Maybank, CIMB, Public Bank), and cryptocurrency wallet addresses where applicable.
• Verification Data: Copies of identity documents and supporting KYC documentation submitted during the account verification process.
• Communications Data: Records of your correspondence with aw8 customer support, including live chat transcripts, email exchanges, and any feedback or complaints submitted.

2.2 Data Collected Automatically

When you access and use the aw8 platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Usage Data: Pages viewed, features used, games played, bets placed, session duration, and navigation paths within the aw8 platform.
• Transaction Data: Records of all deposits, withdrawals, bets, wagers, bonuses, and gaming outcomes associated with your aw8 account.
• Location Data: Approximate geolocation derived from your IP address, used for regulatory compliance and fraud prevention purposes.

3. How We Use Your Data

aw8 uses your personal data for the following purposes:

• To create, verify, and maintain your aw8 account, including KYC identity verification and ongoing account management.
• To process deposits, withdrawals, and other financial transactions through your nominated MYR payment method.
• To provide you with access to all aw8 gaming products, including sports betting, live casino, slots, poker, and lottery.
• To personalise your aw8 experience, including displaying relevant promotions, game recommendations, and content based on your gaming activity.
• To communicate with you regarding your account, transactions, promotions, platform updates, and support requests.
• To conduct fraud detection, anti-money laundering (AML) screening, and responsible gaming monitoring in accordance with our regulatory obligations.
• To comply with legal and regulatory requirements, including reporting obligations to relevant gaming authorities and financial regulators.
• To improve the aw8 platform through analysis of aggregated usage data, performance monitoring, and product development activities.

4. Legal Basis for Processing

aw8 processes your personal data on the following legal bases, as applicable under relevant data protection law:

• Contractual Necessity: Processing is necessary to perform our obligations under the aw8 Terms & Conditions — including account registration, transaction processing, and platform access.
• Legal Obligation: Processing is required to comply with applicable laws, including KYC obligations, AML regulations, and gaming authority reporting requirements.
• Legitimate Interests: Processing is necessary for aw8's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, for direct marketing communications — you may withdraw that consent at any time by contacting aw8 support.

5. Disclosure of Your Data

aw8 may share your personal data with the following categories of recipients in the circumstances described:

5.1 Service Providers

We engage third-party service providers to assist with the operation of the aw8 platform, including payment processors, KYC verification providers, fraud detection systems, cloud infrastructure providers, and customer support software vendors. These providers are contractually obligated to process your data only on aw8's instructions and in accordance with applicable data protection standards.

5.2 Gaming Software Providers

Certain personal and gaming activity data may be shared with aw8's licensed game content providers — including live casino studio operators, RNG slot developers, and sportsbook data feed providers — to the extent necessary to deliver the relevant gaming service and to comply with provider licence conditions.

5.3 Regulatory and Law Enforcement Authorities

aw8 will disclose personal data to regulatory bodies, gaming authorities, financial intelligence units, or law enforcement agencies where required to do so by law, court order, or regulatory direction. aw8 will comply with all lawful data access requests from competent authorities.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of aw8's business, your personal data may be transferred to the relevant successor entity as part of that transaction, subject to equivalent data protection obligations.

6. Cookies & Tracking Technologies

aw8 uses cookies and similar tracking technologies on the aw8.lat platform. Cookies are small text files placed on your device that enable us to recognise your browser, maintain your session state, and collect usage data.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function — including session authentication, security tokens, and fraud prevention identifiers. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (e.g. language, odds format) to personalise your aw8 experience across sessions.
• Analytics Cookies: Collect aggregated data about how players use the aw8 platform — pages visited, features used, and navigation paths — to help us improve the service.

You may control non-essential cookies through your browser settings. However, disabling certain cookies may impact the functionality of the aw8 platform, including your ability to maintain a logged-in session.

7. Data Retention

aw8 retains your personal data for as long as your account is active and for a period thereafter as required to comply with applicable legal, regulatory, and audit obligations. In particular:

• KYC identity verification documents and account registration data are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations.
• Transaction records, including all deposits, withdrawals, bets, and gaming outcomes, are retained for a minimum of five (5) years.
• Customer support communications are retained for a minimum of two (2) years.
• Analytics and usage data in aggregated, de-identified form may be retained indefinitely for business intelligence purposes.

Following the expiry of the applicable retention period, aw8 will securely delete or anonymise your personal data.

8. Data Security

aw8 implements technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the aw8 platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls limiting internal access to personal data to authorised personnel with a legitimate operational need.
• Regular security audits, vulnerability assessments, and penetration testing of the aw8 platform infrastructure.
• Two-factor authentication (2FA) options for player accounts to prevent unauthorised access.

While aw8 takes reasonable steps to secure your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your aw8 login credentials and for notifying aw8 support immediately if you suspect any unauthorised access to your account.

9. Your Privacy Rights

Subject to applicable data protection law, you may have the following rights in relation to your personal data held by aw8:

• Right of Access: You may request a copy of the personal data aw8 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where aw8 has no legitimate basis for retaining it, subject to our legal retention obligations.
• Right to Restriction: You may request that aw8 restrict the processing of your data in certain circumstances.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of aw8's legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact aw8 customer support via in-app live chat or email at [email protected]. aw8 will respond to verified requests within 30 days. We may require you to verify your identity before processing any data rights request.

10. Children's Privacy

The aw8 platform is strictly for persons aged 21 years or older. aw8 does not knowingly collect personal data from individuals under the age of 21. If aw8 becomes aware that personal data has been collected from a person under 21, that account will be immediately closed and all associated data will be deleted, subject to any legal retention obligations.

If you believe that a person under the age of 21 has registered an aw8 account or submitted personal data to aw8, please contact us immediately at [email protected].

11. Cross-Border Data Transfers

As an online platform serving Malaysian players, aw8 may store and process your personal data on servers located outside of Malaysia, including in jurisdictions where aw8's technology infrastructure or service providers operate. Where such transfers occur, aw8 ensures that appropriate contractual, technical, and organisational safeguards are in place to protect your personal data to a standard equivalent to that provided under applicable Malaysian data protection law.

By using the aw8 platform, you consent to the transfer of your personal data to jurisdictions outside Malaysia as described in this section.

12. Changes to This Privacy Policy

aw8 reserves the right to update or modify this Privacy Policy at any time. The revised policy will be published on this page with an updated "Last Updated" date. Where changes are material, aw8 will use reasonable efforts to notify registered players by email or via an in-platform notification. Your continued use of the aw8 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this policy periodically to stay informed about how aw8 protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or aw8's handling of your personal data, please contact the aw8 data protection team. Our customer support team is available 24/7 via in-app live chat. You may also contact us by email at [email protected] — please include "Privacy Request" in your subject line and your registered aw8 username in all correspondence.